Illustrative pilot scenarios based on early usage patterns — replace with named case studies once published.
Shoppers kept asking for occasions the catalog wasn't tagged for — "date night," "festival." Zelvini matched intent to inventory anyway, and started suggesting the matching accessory at checkout.
"Where's my order" was the single largest support category. Zelvini started answering it directly in chat, freeing the support team for actual issues.
New drops launched faster than tagging could keep up. Zelvini kept recommending accurately from day one of each drop.